Dear Guests,

Our desire is for you to have the very best experience of Jordan through our accommodations, dining and other services. To assist us in delivering you that experience we have developed the following policies and guidelines which we respectfully request that you adhere to before and during your stay.

Communications and Privacy

These terms and conditions will be amended from time to time, and made available online, by email or by telephone. By accessing, browsing and using our website and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the Hotel Policy set out below (including the privacy statement). Latest update: 22 August 2009.

When you make a reservation at “My Hotel“ you will be asked to complete an online forms providing us with: your name, (home or office) address, (business or private) email address, (mobile, home or office) telephone number, and to the extent available, reservation preferences. This information is required to process, book and complete your reservation (including the sending of a confirmation email of the booking to you).
By completing a booking and staying in “My Hotel” you may wish to complete our guest review form. This completed guest review form may be uploaded onto the relevant hotel’s information page on our website for the sole purpose of informing (future) customers of your opinion of the service (level) and quality of the hotel. We reserve the right to adjust, refuse or remove reviews at our sole discretion. The guest review form should be regarded as a survey and does not include any (further commercial) offers, invitations or incentives whatsoever. Other than the email confirmation providing for the confirmation of the booking and the invitation to fill out and complete the guest review, we shall not send you any further (solicited or unsolicited) notices, emails or correspondence, unless you specifically agree otherwise.
We are at all times entitled to change the way we collect, transmit and process the personal information and such other information as we may deem necessary. This Privacy Statement may therefore be amended from time to time in order to reflect the latest changes.

Cancellation policy

Any cancellation notification shall be written.

If you wish to review, adjust or cancel your reservation, please revert to the confirmation email, informing “My Hotel” Reservation Department of your details and reference number.

Please note that certain rates or special offers are not eligible for cancellation or change. Please check the room details thoroughly for any such conditions prior to making your reservation.

Free of charge

Our service is free of charge. Unlike many other parties, we will not charge you for our service or add any additional (reservation) fees to the room rate. We will not charge your credit card, as you will pay the hotel directly for your stay.

Safe Deposit Boxes are available in all rooms free of charge; therefore no responsibility can be made on the hotel management for loss or damage to personal belongs and valuables.

Arrival and Departure

Check-in time is from 2.00 pm. If you would like an early check in you must reserve the room the night before.
Check-out time is prior to 12:00 am. We reserve the right to charge one additional night in the case of late check-out.

Accepted Payment Methods

We accept MasterCard, Visa and Jordan Dinars (cash) only.

Dining Times

Breakfast 6.30am – 10.30 pm
Lunch 12.30 pm – 2.00 pm
Dinner 8.00 pm – 11.00 pm

It is advisable to make a booking in advance for lunch, afternoon tea and dinner to avoid disappointment.

Children

There is no additional room charge for children under the age of 4 years when sharing their parent’s accommodation room. A child between 4 – 10 years will be considered at a 50% discount a maximum of one child. A baby cot is available upon request at the reservation (subject to limited availability).

Swimming Pool

The swimming pool is available for all hotels’ guests
Swim suits must be worn at all times
Management is not reasonable for any injury of person or loss of damage of private property in the swimming pool
Diving and jumping in the pool are forbidden
Management has the right to close swimming pool at any time if deem necessary
Open for swimming between 8:00 am until sunset –
Children must be supervised at all times by their parents.
No life guard, swim at own risk

Local Taxes

Rates may include our local service and Tax.

Gratuities and Service Charges

Tips and gratuities to our team members are at our guest’s discretion and we do not apply any compulsory service charges.

Smoking

Here at “My Hotel” we do not permit smoking within our guest rooms or within restaurant areas. However, smoking is permitted within the Lobby and roof top terrace.

Parking and Vehicles

Parking is available, and is free of charge

Pets

Pets are not permitted within the Hotel

Damages and stolen objects

We will have to charge any damage done by the guest in his room, or any stolen object belonging to the hotel, prior or after the check-out. An inventory of fixtures will be done before and after the stay for “My Hotel”.

Forgotten belongings

For any belonging forgotten after your check-out, the postal fees will be at your charge.

Environmental Policy

“My Hotel” is a member of the Green Key program, which has been appointed by the Royal Conservation Society of Jordan known as (FEE). We constantly challenge ourselves to provide the right environment for our guests and team members through the promotion of environmental awareness. We train our team members to incorporate good environmental practice in all aspects by periodically reviewing our practices, procedures and objectives.

Privacy Policy

This site is owned and operated by ”My Hotel” your privacy is very important to us. We respect the privacy of every individual who visits this Web site or responds to this hotel's interactive advertisements. To help protect your privacy, we adhere to the following guidelines.

Note: This policy applies only to this Web site only. This site does not contain links to any other site.
We highly value your trust in choosing “My Hotel” for your online hotel reservation and therefore, we will duly and diligently safeguard and protect the privacy and confidentiality of your personal details.
When does “My Hotel” send you emails?
After you have made a booking, you will receive a confirmation message with all the information about your booking. You may take this confirmation to the hotel as proof of the reservation.
If you have any suggestions or remarks about this privacy statement, please send an email to info@myhotel-jordan.com

Changes to Hotel Policies

These Hotel Policies are subject to change without notice - latest update 22 August 2009.
Please also review our Hotel Facilities and Services on our Web Site
www.myhotel-jordan.com